Our returns & exchanges policy can be found here link

We're really sorry to hear that you've received your items in less than perfect condition. If you've received some or all of your order and it's damaged, please contact us asap so we can sort this out for you.

You can either use our contact us form or call us on +961 01 512 002. If you choose to call, please try to have the following details to hand so that we can resolve the issue as quickly as possible:

• Customer reference number
• Names of damaged products
• Quantity of damaged products
• Packer number - a four digit number stamped or handwritten on the invoice or on the outside of the parcel
• Batch code - a combination of digits and letters starting with an X on the product (e.g. XM102LA)

Prices for our products are stated on our website next to the product name.

Please bear in mind that we may have different promotional activity on at different times.

You can find our terms and conditions here.

Alternatively, click on the link in the footer of our website.

We know how frustrating it can be when the colour you order isn't quite what you expected! We always try and display the colours of our make-up products as true to life as possible, although this can sometimes vary depending on the device you are using. Please bear this in mind when choosing your favouritemake-up products!

When your order is received, we'll send you an e-mail confirming your order. Then, when your order is dispatched, we'll send you a despatch confirmation. This will include the following information; Items purchased, payment information, delivery method, delivery information, tracking number (if applicable). 

If you placed an order using your The Body Shop account, you can track your order through the My Account hub.

Our delivery service covers the entire territory of Lebanon, operating from Monday to Friday, excluding holidays and weekends.

All orders will be charge $4 per delivery.

Yes you can! It is really quick and easy to get your order delivered to store - plus it's free!

Depending on what delivery service you have chosen will depend on how long it will take for your products to be delivered. 

Estimated at 3-5 working days from order date*.